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Azul - Linhas Aéreas Brasileiras

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Necessary information for your trip

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DOT Contact Information

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at U.S. airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.

BY DOT HOTLINE
Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)

BY TELEPHONE
Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

BY MAIL
Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Avenue, SE
West Building Room W96-432
Washington, DC 20590

ONLINE
Via the Aviation Consumer Protection Division web site (http://www.dot.gov/airconsumer)
Download PDF click here to download

To learn more, access the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel (PDF) click here to download

Answers to Frequently Asked Questions Concerning Air Travel of People with Disabilities Under the Amended Air Carrier Access Act Regulation: click here to download

Lengthy delays on the tarmac

In the event of a lengthy tarmac delay at a U.S. airport, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

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Questions? Click here.
  • What does the multi-leg option mean?

    When you purchase a multi-leg trip, you are in fact purchasing a sequence of trips. In other words, when you want to go to more than one destination without returning to the place you first departed from. For example: if you want to go from São Paulo to Rio de Janeiro and then, after a few days, from Rio de Janeiro to Porto Alegre. You can purchase all these fares at the same time.

  • What is Date Flexibility?

    The option Date Flexibility is ideal for those who are planning a longer trip and who don’t need to go or return on a specific day. When you select this field, the site does an advanced search and finds more options for return flights, even indicating the combination with the best price.

  • Is there advanced purchase?

    No. You can purchase your Azul airfare however far in advance of the flight you want, according to availability on the website. The sooner you schedule and book your seat on the flight, the more peace-of-mind you will have that everything will be ready for your trip.

  • Why are airport buses included in the searches?

    For plan your trip even more effectively, the website also shows the times near each flight in which the Azul Airport Bus departs from the certified stops on its way to the Airport. This way, you can compare your flight options more effectively, choosing the one that is the most convenient from beginning to end.