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Azul - Linhas Aéreas Brasileiras

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U.S. Tarmac Delay Contingency Plan

The Azul Linhas Aéreas Brasileiras S.A. U.S. Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S.

Department of Transportation “Enhanced Protection for Airline Passenger” regulations

(14 CFR Part 259). A copy of the Plan can be found on our website, http://www.voeazul.com.br/en/home and http://www.flyazul.com.

1.For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

(i)The pilot-in-command determines there is a safety-related or security- related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or

(ii)Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

2.For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

3. For all flights covered by the Plan, we will provide operable lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.

4.For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

5.For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

6.We have sufficient resources to implement the Plan.

7.We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports.

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Questions? Click here.
  • What does the multi-leg option mean?

    When you purchase a multi-leg trip, you are in fact purchasing a sequence of trips. In other words, when you want to go to more than one destination without returning to the place you first departed from. For example: if you want to go from São Paulo to Rio de Janeiro and then, after a few days, from Rio de Janeiro to Porto Alegre. You can purchase all these fares at the same time.

  • What is Date Flexibility?

    The option Date Flexibility is ideal for those who are planning a longer trip and who don’t need to go or return on a specific day. When you select this field, the site does an advanced search and finds more options for return flights, even indicating the combination with the best price.

  • Is there advanced purchase?

    No. You can purchase your Azul airfare however far in advance of the flight you want, according to availability on the website. The sooner you schedule and book your seat on the flight, the more peace-of-mind you will have that everything will be ready for your trip.

  • Why are airport buses included in the searches?

    For plan your trip even more effectively, the website also shows the times near each flight in which the Azul Airport Bus departs from the certified stops on its way to the Airport. This way, you can compare your flight options more effectively, choosing the one that is the most convenient from beginning to end.